Collimet support
How can we help?
Find a quick answer below or send the Collimet team the details. We’ll respond by email. The full FAQ is available in the app along with support tickets and Live Chat with the developer.
Personal support from people who know the product.
Chat live in the app with the developer. Request a needed feature and if it is feasible we will add it either just to your organization's version of the app or to Collimet as a whole.
Frequently asked questions
Getting started with Collimet
How do I start a new organization?
Choose Start Free 14 Day Trial. On mobile, install Collimet first and then open the app to create your organization. You can sign up with Google or with any email address and password. No card or organization code is required for a normal free trial.
How do I join an existing organization?
Use the invitation sent by that organization’s administrator. Team members join the existing organization and do not need separate subscriptions.
How does upgrading after the trial work?
Only an organization administrator can upgrade. The Upgrade button in Collimet opens Stripe’s secure checkout, where the administrator adds a payment method and confirms the $12.99 monthly subscription. One subscription includes up to 20 properties and all team members.
Where do I update a card, view receipts, or cancel?
The organization administrator can open Stripe’s secure customer portal from Collimet to update the payment method, view billing information and receipts, or cancel the subscription.
Will cancellation immediately remove access?
No. After cancellation, the organization remains subscribed through the end of its current paid billing period. Stripe will not renew the subscription after that date.